Los Angeles, California
Hong Kong,
New York, New York
Hong Kong,
San Francisco, California
Austin, Texas
Posted: 09-Nov-23
Location: Henniker, New Hampshire
Employment Type:
Organization Type:
Preferred Education:
The primary objective of this position is to collect past due student accounts to increase reenrollment and reduce overall accounts receivable.
Duties/Responsibilities
• Collect past due tuition and fees;
• Coordinate all collection activity including written correspondence, payment plans, payment posting, account adjustments, bankruptcies, student contact, and timely follow up;
• Counsel students and parents on various payment options to resolve the debt;
• Resolve account issues working with staff, parents, students, other Campus departments and outside collection agencies;
• Prepare monthly account report to determine accounts ready for assignment to outside collections and assign the accounts;
• Monitor collection contracts and prepare monthly analysis of the agencies and account performance;
• Perform high quality customer service in the SFS office and at Campus events – including phone, email, and counter assistance to students.
Qualifications
• Excellent customer service skills;
• Ability to respond to difficult situations diplomatically;
• Strong knowledge of Microsoft Office products;
• Associate’s degree in Business or related field;
• 1-3 years experience in a business office;
• 1-3 years of collection experience a plus.
• Experience with Banner, Argos or similar software products;
• Bachelor’s degree preferred.