Supervises and coordinates activities of staff engaged in managing company billing activities including calculating, processing, attaching required back-up, posting, verifying, and maintaining invoicing data.
Supervises two Billing Clerks who prepare and send invoices to customers, making modifications as required to match customer POs.
Invoices consist of warehouse products, drop-shipments from vendors, freight, sales tax and miscellaneous services.
Invoices are sent through the mail, via email, or entered into customer online websites.
Works with Operations to provide all back-up required by the Customer to pay each invoice.
Adjusts billing errors and resolves customer invoice complaints using the company Quality Feedback system.
Provides on-the-job coaching and/or guidance to Billing Clerks.
Trains, schedules, assigns, and reviews work of staff.
Develops and implements record-keeping systems, forms, and procedures related to billing.
Communicates and coordinates billing policies, practices, and procedures with department and company managers and customers.
Acts as liaison between Billing and Operations teams for all billing issues.
Identifies and resolves problems and inconsistencies for unpaid invoices and makes appropriate corrective procedures.
Individually responsible for a receivable portfolio of Major Accounts (customers whose Accounts Receivable exceed $1 million each month).
Independently plans and analyzes the invoice process for Major Accounts
Conducts timely research, analysis and decision-making to resolve Major Account invoice disputes
Manipulates large amounts of data (5,000-50,000 lines) into groups based on “Action Required to Correct Billing”
Follows up promptly and reports on the team’s progress for each “Action Required to Correct Billing”
Completes projects as directed by Management.
Other duties as assigned.
Minimum 4-5 years Billing experience
BA/BS or equivalent experience in related discipline highly preferred
Prior Management Experience with clerical staff required
Exceptional Microsoft Office skills are required, including EXCEL proficiency in pivot tables, VLOOKUP's, formula building and sorting of data
Positive and energized work attitude with a sense of urgency, strong work ethic and eagerness to learn and grow
Demonstrated ability to adapt and work in a growing environment
Attention to detail without losing focus of the “big picture”
Ability to thrive in a fast-paced, ever-changing environment with the ability to stay focused and quickly achieve closure
Excellent problem-solving skills required
Proven ability to own complex portfolios
Communication skills including strong business writing skills and the ability to effectively articulate in discussions in a persuasive manner
Highly motivated self-starter who can work well independently and in a team environment
Experience with Online Billing applications preferred
Experience in Distribution or Telecom industry preferred