Purpose of the Job: Reporting to the Director of Credit & Collections, the Cash Application-Collections Coordinator is responsible for performing collection activity for an assigned portfolio of accounts in conjunction with established policies and procedures; account reconciliation and dispute resolution. 

Key Accountabilities: 

• Verifies payments and ensures that all required paperwork is accurate including payment numbers and amounts paid.
• Compiles, batches and applies customer payments to customer accounts
• Post check, EFT and ACH payments
• Communicates with customers to ensure proper payments amounts are applied.
• Confers with customers on short-paid balances, unidentified payments, and possible process enhancements.
• Spend time researching customer duplicates, missed payment and requests for refunds when needed.
• Process Closings
• Understand customers’ websites (where applicable) and how to retrieve remittance backup.
• Perform Collections activity for a designated portfolio of accounts with backup responsibility for team member accounts; this includes timely collection and effective contact, negotiation, notation, escalation, and dispute investigation/resolution.
• Coordinate with Sales/Customer Service and other impacting parties regarding order releases, payment delays, resolve customer disputes and perform timely account reconciliations.
• Administer Proforma process for all prepayment accounts, including account reconciliations (as needed)
• Perform required Manual Billing requests following procedures (as needed)
• Resolve designated residuals following procedures

Knowledge/Skills/Experience:

• High school degree or equivalent required; Bachelors degree preferred
• Comprehensive knowledge of the order-cash process in a manufacturing environment
• 5 years’ experience business experience including 4 years in collections/ cash application required
• Strong demonstrated verbal/written communication skills
• Takes initiative
• Quality of work focus
• Good judgment /critical thinking/decision making
• Results driven
• Ability to effectively multi-task in high-paced environment
• Strong Organization skills
• Ability to problem solve complex account issues/analytical
• Intermediate level Excel skills
• Negotiation skills
• SAP experience preferred

Ardagh Group is a global leader in metal and glass packaging solutions, producing packaging for the world’s leading brands. We trace our roots all the way back to the Irish Glass Bottle Company, founded in 1932. Since then, we have grown rapidly to a team of more than 16,000 people with yearly revenues of approximately $7 billion. Today, we have a presence across Europe and the Americas.

Did you know….

• Ardagh produces many of the beverage cans and bottles you drink your favorite beverages from?
• Metal and glass packaging we produce are permanent materials, meaning they can be infinitely recycled without any loss of quality?
• We produce more than 160 million containers per day across the country?
• Ardagh Metal Beverage North America produces more than 15 billion cans and can ends annually?
• Approximately 75% of aluminum ever produced is still in use today?
• Aluminum cans, with 73%, have the highest recycled content among all beverage containers?

Ardagh is passionate about sustainability and has a reputation for innovation. We push the boundaries of what’s possible, pioneering new production methods, new design techniques and new ways to recycle and save energy. Our aim is to reduce any negative environmental impact while remaining economically sustainable and socially responsible.

Ardagh Group North America has been and will continue to be an equal opportunity employer. All employment decisions are made without regard to sex, gender (including pregnancy, childbirth, breast feeding, and related conditions), sexual orientation, gender identity, gender expression, race, creed, religion (including religious dress and grooming), color, national origin, ancestry (including association, affiliation, or participation with persons or activities related to national origin, English-proficiency or accent, or immigration status), physical or mental disability, medical condition, genetic information, marital or domestic partner status, age, veteran or military status or any other basis prohibited by federal, state, or local law. Discrimination against any employee or applicant based on any of these factors is prohibited.

For more information on Ardagh Group, visit www.ardaghgroup.com.