Key ResponsibilitiesCollections Responsible for all collection efforts for trade receivables including contacting customers and field operations. Act as a liaison between Encore and the customer to resolve receivable matters and disputes. Provide support to field offices for customer accounts related activities Provide recommendation on payment plans for customers as needed Customer Service Share the responsibility along with other analysts in responding timely to statement inquiries and other questions on the Encore Accounts Receivable master phone line Establish and maintain strong working relationships with other Encore departments and team members by providing outstanding customer service and res