With general supervision, act as expert advisor on customer and billing operations delivering legendary service to VSP customers with moderate degrees of complexity. Resolve outstanding accounts receivable balances through review and analysis of documented findings, billing contract information and systems data to ensure accounts are reconciled at a level consistent with VSP's financial controls. Act as VSP's primary point of contact for routine and complex telephone or written inquiries from customers and business partners regarding billing and collections. Effectively positions messages in a manner that supports divisional and corporate strategies, to ensure first call resolution and delivery of world class service. Establishes effective partnerships and working relati